IT Management

These days, all businesses require IT infrastructure. Ensuring the effective management of that infrastructure is essential to your success.

IT Management

What should businesses be doing?

The requirement differ, but there are five principles of IT governance:

  • Identify the role of IT. IT will look a bit different for every organisation. Make sure that what you’re doing is helping the business achieve its goals.
  • IT should deliver on value. An important part of any management system is monitoring. You need to know what working and what isn’t to get value from your actions.
  • Manage your resources wisely. Employee’s and their time is a resource. Look for ways to maximise your resource, including taking advantage of each individual’s strength.
  • Actively manage risk. Identify and minimise the risks. Stay up-to-date on the latest cyber threats and any regulations your industry must follow.
  • Show performance. Track the metrics that demonstrate IT’s value to the organization. Metrics have the added benefit of telling you whether you’re meeting your performance goals and what areas need attention.

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The Information Technology Infrastructure Library is a collection of detailed best practices. They focus on aligning IT services with the needs of business.

ITIL is not specific to any particular organisation or technology. It simply sets out processes, procedures, tasks, and checklists which can be applied.

When used as a resource, ITIL contributes toward strategy and delivers excellent value. It ensures a foundation on which to design, build, and measure. Currently, there’s no formal compliance assessment for ITIL for organisations, but it is available to individuals.

ISO 27001 (Security)

This is all about managing information security. As people become more data conscious, this will become more and more valuable.

Like most ISO standards, this is adaptable to every organisation. It helps you establish, maintain and continually improve an information security management system (ISMS).

The ultimate aim is keep your information assets secure. Organisations can choose to be audited which ideally results in certification by an accredited body.

ISO 20000-1 (Service Delivery)

This standard is ideal for any service provider, large or small, who wants to deliver services with added quality assurance. Providers of  IT services, facilities management and business services can benefit from its focus on the provision of effective and resilient services in a structured and measured manner.

Enabling organisations to deliver managed services against a benchmark, ISO 20000-1 helps to measure service levels and assess their performance. Recognised industry best practice, such as ITIL, are easily integrated within this Management System framework as it utilises similar core elements.

Benefits to the organisation from working within the structure of  ISO 20000-1 (SMS):

  • Confident that you fulfil your Compliance Obligations
  • Increased Competitiveness
  • Improved Productivity through process improvement
  • Credibility – an Internationally Recognised Standard
  • Full transparency
  • The ability to benchmark
  • Continual Improvement

Free Analysis and Road Map

Some of the improvements that
can be made in your business won’t be obvious.

– It may be a simple as wasted energy adding 25% to your bill.
– It may be as complex as inefficient processes holding productivity back.

Whatever improvements are available, they’ll be unique to your business. We’ll help you find and take advantage them.
Get in touch below for a free analysis and roadmap.